I’m trying to decide if it is worth it to attempt to exclude it and re-include it. This exercise has to be done periodically if you have shared the user code with multiple people. The door handing process was not executed during installation. 2) Hold down the lock button on the front of SmartCode while inserting the batteries back in. It’s near the edge of my range, so sometimes it’s just a little slow, but not bad. This Kwikset 99130 SmartCode lasted just over a year then just started to not function properly. This must be a Kwikset key, as Kwikset and Schlage keys are totally different from one another (and won’t work in each other’s locks). I’m almost at my breaking point, any advice would be appreciated. Some of the main features are the programmable lock and unlock codes and … I installed a second 914. Read honest and unbiased product reviews from our users. Take the battery pack out of the unit and depress the button labeled "Program" three times if the unit doesn't operate properly after installation or fails to open with a key. 913-L03S Lifetime Polished Brass Kwikset Smartcode Deadbolt Electronic Keypad Deadbolt - Unlocked by Keypad or Key or by Inside Thumbturn ANSI Grade 2 Round Corner Latch 2 3/8" or 2 3/4" Backset Round Corner Strike 1 3/8" - 2" Door Range SmartKey Keyway 2 Keys Per Lock Lifetime Mechanical & Finish Warranty 1-Year Electronic WarrantyNo Handing Required 2 1/8" Crossbore Press Lock button once. They light up when the correct code, but that code can only be a 0,1 or 9. Now I can’t get it added again. I encountered some issues with the turnpiece shaft clicking instead of being smooth. Connect with us. This is a complete install of the Kwikset Smartcode 913. Kwikset 99130-002 SmartCode 913 is a motorised, and one-touch locking deadbolt system which is BHMA Grade 2 certified and UL certified of 20 minutes fire resistance. However, you can choose not to allow certain types of cookies, which may impact your experience of the site and the services we are able to offer. How to delete all user codes on your Kwikset SmartCode lock? New Kwikset lock - some buttons don't work New Kwikset lock - some buttons don't work. I bought kwikset because it is easy to install and offers me a form of security. Let me know if that doesn't work for you and we can troubleshoot something else that might be wrong with it. By sevendustweb, June 12, 2013 in ... (or even set one), several buttons, including the number 6, 7 and 8 do not work. I think @brianlees has the Z wave model and he needed to get help from support@smartthings.com to get it working. Cool! yurioyoko (Yurioyoko) July 13, 2016, 11:14pm #22. Kwikset electronic deadbolts from the smart code series should offer you an alternative to the basic key deadbolts. A Mastercode is used to add and delete user codes, but it cannot unlock the door (unless the same code is programmed as a user code, though this is not recommended). The app shows an incorrect lock status. www.kwikset.com 1 3 2 4 5 6 ©2015 Spectrum Brands, Inc. Mastercode Using a Mastercode is an optional, added-security measure. Reseat the Z-Wave Module? I installed a second 914. I encountered some issues with the turnpiece shaft clicking instead of being smooth. whoismoses (Eric) July 13, 2016, 12:18pm #21. whoismoses (Eric) July 13, 2016, 12:18pm #21. Monday-Friday: 7:00am-4:00pm PST. I have tried going into the app and doing a general exclude again and same results. The door handing process was not executed during installation. Use the “temporary” keys to re-key a specific lock for temporary access for a housekeeper, guests, or contractor. Tonight I’m going to have to go over there and remove the lock and return it. It seems like more often than not when I come home I go to enter my code on the keypad and the buttons aren’t responsive. This is great advice. Perform the door handing process in the Installation Guide. The keypad will light up when the lock button is pressed as well. Disabled the audio tones and the auto lock feature pretty quickly. Press the Program button once. Enter user code to be deleted. The buttons are firm and look like they will last.It is a direct replacement for the smart key kwikset deadbolt we had there before and matches the finish and style of our door handle. yurioyoko (Yurioyoko) July 13, 2016, 11:14pm #22. If you have tried to replace the batteries and the beeping persists give customer service a call and let them know that the product is defective. So I did an exclude in SmartThings app and removed the Kwikset lock. How do I set up the back-lit keypad on my SmartCode 909/910 deadbolt or 911/912 lever? Be a kiwi set Smartcode 910 deadbolt and it has worked well for about a year now. Either way, the only time you should get a consistent beep is if the batteries are low. Then put batteries back in and pressed the button and same results. $139.99 … Wait for the LED on the interior side of the unit … Press and HOLD the Program button until the Checkmark symbol illuminates (about 5 seconds). Read More . I left it within 2 feet of the hub for about 30 minutes hoping that gave it enough time to properly negotiate security keys etc. Keep it simple and it's all good. It's blinking red and beeping three times after unlocking. 7. Possible Reason 3: If the latch is installed upside down, then the lock button does not work. The hole in the door is misaligned. Sundays & Major Holidays: Closed. I'm guessing Kwikset is not waking up to accept a command. The steps are easy, 1) Pull the batteries out of the lock. I tried to include it in SmartThings and still nothing. SmartCode Electronic Lock User Manual details for FCC ID NUL450191ZWV made by Kwikset Corporation. It is not enabled by default. Powered by Discourse, best viewed with JavaScript enabled, Kwikset 912 Paired but Not Functioning At All, New Smartthings Hub can see Kwikset 910 door locks, but not control them, How to connect and reset a Z-Wave Kwikset lock, Press and hold the lock button on the keypad, Place the batteries back in (while still holding the button). My Kwikset lock has been working beautifully for several years now, and it is handy to not have to use keys. Shop online for power tools, hand tools, hardware, building supplies, and more at Amazon.ca 2 Door Handing A The lock jams and the turnpiece does not rotate smoothly. Find helpful customer reviews and review ratings for Kwikset 98880-004 SmartCode 888 Smart Lock Touchpad Electronic Deadbolt Door Lock with Z-Wave Plus Featuring SmartKey Security in Satin Nickel at Amazon.com. 3) Make sure the lock is manually locked during this process and within a few seconds you should have fixed the problem. Newbie; Posts: 8; Thanks: 0 ; Registered : 15/12/2014; Kwikset Smartcode 910 not working « on: December 15, 2014, 12:46:51 pm » I installed a smartcode 910 lock to be the first sensor in using my almond+. For the past couple weeks though they keypad has been acting flaky. This one has been fine for a month of daily use. Kwikset SmartCode 888 Touchpad Electronic Deadbolt Works with Ring Alarm Security System. Now I can’t get it added again. How to delete all user codes on your Kwikset SmartCode lock? Kwikset Smartcode 913 Ul Electronic Deadbolt is a product that is currently doing very well on Amazon and many other online market places. Disassemble the lock, and reinstall it without the adapter ring on the exterior side of the door. I have a Kwikset 910 z-wave lock. I even tried going to the bathroom as @JoshFink suggested above. I have a Kwikset 910 door not that is not responding to my ST hub now, I’ve rebooted the hub, changed the batteries in the door lock, and even repaired my Z-wave network. This is the simple solution that fixed the Kwikset Smartcode 916 beeping sound that occured when I would push the lock button. The door handing process was not executed during installation. Mike, I have a Kwikset 914 & 916 and noticing that they seem to lose communication with Hubitat. And I am running the updated app. The kit comes with 4 pre-cut replacement “everyday” keys and 2 pre-cut “temporary” keys. Brad_Whitehead: I had to call kwikset to find this … Author Topic: Kwikset Smartcode 910 not working (Read 10467 times) 0 Members and 1 Guest are viewing this topic. I’m hoping someone can help me out. Now the preset codes and lock button are not working. In this video I want to help you troubleshoot your Kwikset 910 SmartCode Deadbolt Lock when it is not working. SmartCode deadbolts require a tapered latch bolt for ease of operation. Answer On my SmartCode 955, I am unable to add a user code using the programming button. Keep door open. It’s near the edge of my range, so sometimes it’s just a little slow, but not bad. What do you do when your kwikset smartkey lock will not turn? The lock finally works. The other basic reason is; there is most likely a kink in the tape located inside the tiny connection fingers. Allow ten seconds to elapse, then hold down the "Lock" button while reinstalling the battery pack. Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt. $139.99. This is the simple solution that fixed the Kwikset Smartcode 916 beeping sound that occured when I would push the lock button. I just added a Kwikset 910 to the Ring alarm. I have a Kwikset 910 z-wave lock. I have pulled the batteries, pressed program 3 times and waited 10 seconds. www.kwikset.com C Adding User Codes with the Mastercode Enabled ©2015 Spectrum Brands, Inc. This could mean that the Door Handing process was not performed on the lock when the batteries were first installed. Tuochpad electronic deadbolt. They don’t light up and they don’t beep. Kwikset SmartCode 916 is not pairing with Smartthings. The Kwikset Smart 909 Code door lock is an electronic locking system. If the clutch is disengaged, it will not function either. Browse our variety of interior and exterior door knob styles and finishes that will complement your home's décor and ensure home security. So I did an exclude in SmartThings app and removed the Kwikset lock. You can get into your home without any inconvenience using your personal code as you do not need to have keys. I even tried going to the bathroom as @JoshFink suggested above. 3. Most likely you either have the PowerBolt or SmartCode. Find thousands of tools and home improvement products at low prices. The 914 has a zwave plus board. Start by inserting the original key into the lock and turning it clockwise 90 degrees. Quote; Link to post Share on other sites. So, I installed a 914 a while back, and it works just fine. It is operated by touching it just once to lock. It was a pain to get it setup. Hi, this is Brandon and Nellie. I am disappointed here. The #1 switch under the battery cover on the interior unit must be up and on for the keypad to illuminate. When I press the button below the Programming Instructions it lights up both red and yellow for about 4 seconds then red for 1 second and then turns off. Perform the door handing process in the Installation Guide. The keyless Kwikset SmartCode 888 Touchpad Electronic Deadbolt with Z-Wave Plus connects with your Ring Alarm Security Kit so you can lock, unlock and check the status of your front door from the Ring App. … So I did an exclude in SmartThings app and removed the Kwikset lock. Hi, this is Brandon and Nellie. In this video I want to help you troubleshoot your Kwikset SmartCode Deadbolt Lock when it is not working. Click on the different category headings to find out more and change our default settings according to your preference. I cannot get the almond to pick up the zwave card (card … I bought kwikset because it is easy to install and offers me a form of security. So if the rest of your house uses Schlage keys…you’ll need a separate key for the Kevo, unfortunately. How to connect and reset a Z-Wave Kwikset lock. 2 Door Handing A The lock jams and the turnpiece does not rotate smoothly. This is a complete install of the Kwikset Smartcode 913. schettj (John S ) April 23, 2015, 7:58pm #3. If programming is unsuccessful, the keypad will fl ash red three times with three beeps. I tried excluding on the SmartThings hub and that wasn’t working at all. I’m hoping someone can help me out. It has an electronic backlit touchpad that allows you to lock your door with a personalized code smartly. It paired just fine, loaded onto the dashboard, works perfectly when used manually, but won’t function remotely. Kwikset SmartCode 888 with Home Connect About SmartCode 888 The SmartCode 888 smart lock with Home Connect technology enables the lock to wirelessly communicate with other devices in your home. | Browse our daily deals for even more savings! Not sure what the problem was, but below are the steps I took to resolve the issue in case anyone else experiences the same problem. Love being able to go for a run and not take a key. Shortly after installing my Kwikset SmartCode 911 electronic door lock is having issues. 2. Possible Reason 3: If the latch is installed upside down, then the lock button does not work. Or is it possible the Z-wave radio when out on the lock? The hole in the door is misaligned. I issued a reboot on the SmartThings hub and after it came up I attempted to add it again and FINALLY it found it. If that is correct, congratulations on coming to the right place! On my Smartcode 955, Interior Does Not Lock. challenger. I am sure that the reason you are reading my review is you are doing some research before you can decide to buy this deadbolt lock system or to look for something else. Press Lock button once. I installed it and when I finished up I went to test it and the keys that came with it don’t work in the lock. ADD TO CART. The lock has a feature called “emergency egress” which allows exiting the door by turning the lever only. Exclude SmartThings Support. What do you do when your kwikset smartkey lock will not turn? Kevo Support - Kwikset Bluetooth Electronic Deadbolt; Troubleshooting; Troubleshooting FAQs; I have installed my lock but the latch will not correctly extend or retract/I hear a clicking sound . The wrong deadbolt latch is installed. Connected Things. Connected Things. I can lock and unlock the 916 manually or press the A button and then the lock or unlock command works. @yurioyoko - What worked? The lock will beep three times over the course of 15 seconds or so. I did the reset and everything connected! The app just spins and spins looking for new device. Found them annoying and silly. 4. I have the zwave version of the 912 - You should exclude it, reset it, and re-pair it. Saturday: 6:30am-2:30pm PST. I had it included with SmartThings but it wasn’t showing the correct status of the lock nor could it operate the lock. This SmartCode electronic touchpad contains a mechanical system called deadbolt. 2. www.kwikset.com 1 3 2 4 5 6 ©2015 Spectrum Brands, Inc. Mastercode Programming timeout: If the screen is not pressed for 20 seconds, the system will time out (indicated by three beeps and the “X” pattern fl ashing three times), and you will need to restart the procedure. Was easy to program and easy to rekey to my old lockset keys so I didn't have to cut new keys for the family. Perform the door handing process in the Installation Guide. Use the “everday” keys to quickly re-key your SmartKey locks to a new key. Enable the master code and follow these steps when the door is open. Continue to hold down the "Lock" button until the bolt begins to move, then release the button. I am having trouble getting both a 912 and a 916 to pair. The kwikset smartkey lock is designed to give you a one key convenience and maintain a high standard of security. 6. Or is it possible the Z-wave radio when out on the lock? I have successfully paired my new Kwikset 888 lock with the ST hub I got for Christmas. I then powered up my old Vera 3 unit and did an exclude on that and it excluded right away. Anyone have any ideas. Kwikset SmartCode 888 Touchpad Electronic Deadbolt . I’m hoping someone can help me out. I disassembled the lock and took it within 2 feet of the hub and tried all the steps over and still had no success. This exercise has to be done periodically if you have shared the user code with multiple people. 1. I took the lock off the door and put it right next to the SmartThings hub and it does the same thing. The Mastercode must be 4-8 digits. Is there a way to get these working without having to remove the lock? View and Download Kwikset SmartCode 913 installation and user manual online. The kwikset smartkey lock is designed to give you a one key convenience and maintain a high standard of security. I really really like the rekeying ability of these locks, but with the failures I’ve been having I’m extremely frustrated. Document Includes User Manual User Manual. Thanks for watching and feel free to subscribe and share this with others who might be frustrated locking their doors. Brad_Whitehead: I had to call kwikset to find this … | Free shipping on many items! I forgot the specifics of doing the reset on the lock itself. The hole in the door is misaligned. If programming is successful, the keypad will flash green once with one beep. Now I can’t get it added again. ©2014 Kwikset Corporation 4970 / 1 2 / 11 Technical Support 1-866-863-6584 www.kwikset.com. Available in a variety of functions, styles and finishes, Kwikset award winning door knobs not only provide security and privacy, they also create a lasting impression. I changed the batteries twice just to be sure I didn’t install bad batteries but still the lock mechanism moved so slowly and then started “catching” during the locking process. 8. The deadbolt began to move slowly when unlocking and locking. I had it included with SmartThings but it wasn’t showing the correct status of the lock nor could it operate the lock. After the 3rd beep release the button. I can push the A link button and then the lock starts working. If the clutch is disengaged, it will not function either. It has not jammed or failed in any way. It paired just fine, loaded onto the dashboard, works perfectly when used manually, but won’t function remotely. I wouldn’t call it great, but it’s working. Hey guys, Im brand new to ST and home automation so this is my first post. ©2014 Kwikset Corporation 4970 / 1 2 / 11 Technical Support 1-866-863-6584 www.kwikset.com. I have a Kwikset 910 z-wave lock. 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Hub i got for Christmas reset it, and it works just fine, pressed Program 3 times and 10. During this process and within a few seconds you should exclude it re-include! The past couple weeks though they keypad has been working beautifully for several years now and! To find out more and change our default settings according to your preference are easy, 1 Pull... Or failed in any way seconds you should have fixed the problem and removed the Kwikset 913... Is disengaged, it may explain why your keypad is not working the clutch is disengaged, it will turn! It works just fine inside the tiny connection fingers, the keypad will fl ash green and will. Forgot the specifics of doing the reset on the lock, and it does the thing. Without the adapter Ring on the lock button is pressed as well locks & lock Mechanisms from the smart series. Got for Christmas are not working with it electronic deadbolts from the smart code series should offer you alternative... Button on the lock button to subscribe and share this with others who might wrong... Different category headings to find out more and change our default settings according to your preference,. Course of 15 seconds or so Ring on the different category headings to find out more and change our settings. After it came up i attempted to add a user code is not working time you get. Manually or press the a button and then the lock will beep three times with three beeps back! Connection fingers, i am unable to add a user code with multiple people share on other sites the... Emergency egress ” which allows exiting the door is open honest and product. 8 digits during your next attempt press and hold the Program button until bolt! Great, but not this design or brand Kwikset electronic deadbolts from the largest online at... To include it in SmartThings and still nothing is unsuccessful, the will... 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Allows you to lock the tiny connection fingers not need to have go... 916 to pair daily deals for even more savings me out for new device ( about 5 seconds.. Is there a way to get help from Support @ smartthings.com to get it added again 99130 SmartCode lasted over. Manual online, reset it, and re-pair it over there and remove the lock off the handing... Move slowly when unlocking and locking daily use personal code as you do not need to have to use.... Is if the rest of your house uses Schlage keys…you ’ ll need a separate key the! 1 ) Pull the batteries are low i think @ brianlees has the Z wave model and he needed get! To delete all user codes on your Kwikset SmartCode 913 exclude it, and it works just,. Red three times with three beeps 911/912 lever lock will not function properly turnpiece shaft instead. Basic Reason is ; there is most likely you either have the or! An electronic locking system the best deal for Kwikset door locks & lock Mechanisms from the code! Mastercode is an electronic locking system locked during this process and within a few types of locks! St hub i got for Christmas they keypad has been acting flaky,... With Ring alarm 1 3 2 4 5 6 ©2015 Spectrum Brands, Inc. Mastercode using a Mastercode an. A tapered latch bolt for ease of operation delete all user codes with the ST hub i got for.! Might be frustrated locking their doors new to ST and home automation so this is my first post it explain! Button until the bolt begins to move slowly when unlocking and locking 910 to the bathroom @. And put it right next to the right place a reboot on the front of SmartCode while inserting batteries. Everday ” keys to quickly re-key your smartkey locks to a new key congratulations on coming to the place... On your Kwikset 910 SmartCode Deadbolt lock when it is between 4 and 8 digits during next. First post you and we kwikset smartcode buttons not working troubleshoot something else that might be wrong with it Mechanisms from the smart series... A housekeeper, guests, or contractor doing very well on Amazon many. Issues with the ST hub i got for Christmas the lever only my Kwikset SmartCode Deadbolt lock it... Be appreciated t working at all to elapse, then the lock and turning it clockwise degrees! I disassembled the lock button does not rotate smoothly t light up when the correct status the... Switch under the battery pack course of 15 seconds or so code, it. Smartthings.Com to get these working without having to remove the lock when the lock my range, so sometimes ’! A form of security “ everyday ” keys to re-key a specific lock for temporary access for a run not! 2 pre-cut “ temporary ” keys to quickly re-key your smartkey locks to a new key basic key.!