I ordered two gifts off of here for my parents (the customizable heart plaques), and then read reviews and I was honestly kind of nervous after doing so. I placed an order on Dec 7 and it still hasn’t arrived. Hey, Alicia. This service is a joke! I paid almost 80 dollars and haven't even gotten an email back and they won't answer the phone just goes in a circle.614916086. Just that response let me further no they could care less about the meaning behind this purchase. Personalization Mall Overview Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews. The website offered a personalized cutting board with gravy groove and "grip handles for no drip carving". I have emailed 4 times requesting a refund without a response. They charged almost 12 dollars for shipping. This is not the first time I’ve ordered from Personalization Mall and everything has been great. The order was placed on 11/27/20. … According to the tracking number for USPS and pitney bowes, the website states....."Arrived Shipping Partner Facility, USPS Awaiting Item" since 12/4/20. Tomorrow contacting VISA to file a dispute for refund. I guess that will be ruined now. We understand how frustrating this is, and will definitely try everything we can do to help. Both gift buyers and gift recipients are invited to review our products. Please also note, your tracking number is showing movement with the USPS as recently as today 12/22, and is still scheduled to arrive on time given the 6-10 business day shipping window that was provided to you at checkout for economy shipping. Horrible customer service - I ordered a Christmas present on 11/30 and I still haven’t recieved it 3 days until Christmas and I keep getting the runaround with no tracking updates. NOT SURE HOW YOU STAY IN BUSINESS. Very disappointed. Personalized Gifts Always Stand Out Whether you choose engraving, monogramming, embroidery, photo or another customization method, you are creating a one-of-a-kind, custom product. It looks like you were able to connect with one of our customer service associates yesterday regarding your concerns. Same things I am reading happened to me....my item arrived broken last Saturday, 12/19. Hey, BJH. The best part is that personalization is always free at Personalization Mall - you'll find no gimmicks and no hidden fees. BUT they choose to ship with the least expensive most unreliable shipper. The customer service rep is saying my first order was received via fed ex on the 15th. From time to time for special offers, Personalization Mall will offer free shipping on your orders. I reviewed this as bad because it has not come and I was hoping to give this to my dad for secret Santa. Personalization Mall is a top merchant due to its average rating of 4.5 stars or higher based on a minimum of 400 ratings. We again apologize for any frustration regarding your order. I DON'T TRUST YOU. This fragile item was barely wrapped in any packaging material, of course it was going to break! All content is posted anonymously by employees working at PersonalizationMall.com. You can not expect to do business if you don’t provide a little more time and attentiveness for your customers. I was able to check status on my order. BBB accredited since 5/1/2008. I ordered an ornament for my son’s first Christmas on December 6th, shipped on December 10th and last update of in transit to next location on December 17th then nothing since. Join the 407 people who’ve already reviewed Personalization Mall. I tried contacting the company and have never received a response. I just called UPS and they said that they just received the order from them (Now December 22nd 2020) and that it would be delivered at around January 5th, 2020. It has been sitting in Atlanta USPS since Dec 8th and I have emailed you about 8 times on this problem the past two weeks and order ##615718179 which I ordered on 12/12. I will not be doing business with this company again. See BBB rating, reviews, complaints, request a quote & more. Still no help in tracking the package or them showing any concern at all. It has been sitting one state over for over 2 weeks??? On hold at hours at a time. We wish you and your family a happy holidays and new year. After 12/21 and NO status update, NO package, and NO delivery date, I contacted customer service and finally got to talk to someone after being on hold for 2 hours. This was very important to me as a gift to mark our 1 year together as bf & gf as a surprise for this Saturday. This collection is filled with personalized tree ornaments and welcoming doormats that will remind the whole family that Christmas is near. We are thrilled to hear you are enjoying your personalized gift. 25 PersonalizationMall.com reviews. I would’ve ordered somewhere different if I knew ordering on December 6th meant it wouldn’t be here by Christmas. I went on this website again on December 22 to ask someone to check the status. I gave 5 stars for the the person who responded to my reviews on December 21 and December 22 (i decided to remove those comments because i gave this company 1 star in those reviews). Only the latest review will count in the company's TrustScore. We appreciate your continued patience, Courtney. I find it the easy route to offer a simple apology and refund. I was promised my items for December 1st. I gonna tell you all details what happened...Nov 29, i ordered some items from this company. We appreciate your continued patience, Joanne. Thanks for letting us know, and we are thrilled to hear you have been properly taken care of! Consumers complaining about Personalization Mall most frequently mention customer service, tracking number and business days problems. It said that my package arrived in St. Louis on Dec. 16 at 4:46 am and then departed Des Moines IA on Dec. 16 at 4:51 am. Does not ship to AK/HI/Canada/Puerto Rico. Thanks for your continued patience, Carol. Customer service appalling. It said "lable created," but i did not see it moves like last time. Ordered on the 12th and was told it would arrive in 7 business days. Can you please provide your order number so that I can help investigate and escalate your concerns accordingly? Rest assured, we do still expect your order to arrive in time for Christmas. Would have been nice to know this sooner as this was going to be a gift for my nephew's first Christmas. Happy holidays, Alicia. Is there a Personalization Mall coupon code for new customers? Please beware of this site.Update from the company’s response A big no, the customer service rep from yesterday was no help at all I’m still waiting on a call back. ... All reviews are from people who have redeemed deals with this merchant. The package has arrived. Hello, Catherine. I can't believe I have to give a star rating to something I believe is a huge scam. Shipping not included. You guys must be overwhelmed with A LOT OF UNEXPECTED THINGS! DO YOURSELF A FAVOR AND DO NOT ORDER FROM THIS COMPANY!!!!!!! I planned to used these items as Christmas gifts for my family members. I am so EXCITED and HAPPY. Not the greatest first impression. Might as well of been wrapped in a paper towel. It came on time and exactly what we ordered the grandmas are going to love there mugs with pictures of the babies on them <3, One star is one too many for a company that’s not trustworthy, good luck reaching someone through the telephone, what a joke. I am going to forward your order details and comments to our customer service management team immediately so that they can review further. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews. If this changes in the future we'll keep you updated. !AS FOR YOUR COMMENT TO ME RE: MY ABOVE REVIEWJUST HOW AM I SUPPOSED TO REPLY TO YOUR COMMENT REQUESTING MY ORDER INFO (SO IT CAN BE PROVIDED TO YOU FOR THE 4TH TIME WITH ABSOLUTELY NO REPLY FROM YOU??) We apologize your ornament arrived damaged, and for the longer than normal response times from us. How do I check my tracking to see where my package is!! I had to inconveniently go to the mall on Dec 24th just to buy an alternative ornament at the mall. It says it was processed December 2 and shipped on December 8. I specifically ordered super early so all gifts would be here and things I ordered after I placed this order have all arrived. This is the PersonalizationMall.com company profile. Much MORE THAN BEFORE!!) Hello, Cecilia. I keep checking the shipping information, but USPS doesn't show even having received my order. Does not ship to PO boxes. It looks like we were able to connect today and resolve your issue to your satisfaction. Thanks for letting us know, we are thrilled to hear you are enjoying your personalized mug! So exciting. After putting my review on this site, I got a response from Personalized Mall. YOU DON'T READ OR ANSWER EMAILS NOR DO YOU ANSWER YOUR PHONES!! On December 21, i went to this website and wrote some reviews, then someone replied to my message on this website. Hello, Chuck. I could’ve driven the hour and a half to Monroe NJ and gotten it myself. Personalization Mall doesn't know!Classic Bait and Switch scam. Personalization Mall Free Shipping Canada January 2021. Hello, Annette. On 12/15, I got a message saying that it was shipped. I am now requesting a refund and filing a complaint with the BBB. Like I said worse company ever.Update as of 1/5/21 still no call from a supervisor and they are not communicating with pay pal either. At this point they can keep the order just process my full refund. Still waiting on my package....when is it coming? I sent an email and again have not heard anything regarding my order. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. Fortunately, I had another gift to give my son so he would at least get one gift for Christmas. Personalization Mall has a consumer rating of 1.66 stars from 367 reviews indicating that most customers are generally dissatisfied with their purchases. We wish you and your family a happy holidays. On December 22, i got and FeDex Tracking number. When the Free Shipping code are active, simply add any qualifying merchandise to the shopping cart OR meet the promotional minimum order value, then proceed to the checkout page. They billed my credit card on the day I ordered it, November 27th!!! Horrible company buyer beware. ! i want to praise the people who worked on the products. Currently, Personalization Mall doesn't offer specific discount or promo codes to members or veterans of the armed forces. We are very sorry to hear about these issues with your order. #1 star - The shipment time travel claims to be still in the facility. Just like everyone else I paid $30 in shipping to have my gift here by Christmas. Browse our selection of the top rated Christmas gifts. Could you please provide your order number so that we can assist you further? Join the 470 people who’ve already reviewed Personalization Mall. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. Such handles are critical when serviing a heavy roast, so you don't drop the board the last inch or so onto the table. 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