Name/Nick (the seller wrote on the package) and address of addressee. Hello important! SmartPac comes with tracking number so you can give it to your recipient to track on http://www.singpost.com. Hello! Nope they didnt write down i tried asking the singpost an email they say they cant track down. I have one encounter with the seller and he wrote correct address according to the SingPost tips as usual with other mails as well, but somehow everyone else’s item got delivered while only mine was sent back to the seller. My Mail Box (Residential) Sending within Singapore via Speedpost Call us at 1605 24/7 Customer Care Hotline From Overseas +65 6841 2000 (Select Option 1) Speedpost Hotline +65 6222 5777 Open 24/7 If it’s not one of your family members and you’re sure the tracking number is correct, you can let SingPost know and they’ll investigate. It seems like item didn't even leave Singapore for 2 months! No way! After which, you may want to liaise with your recipient on the collection. Good luck and hope you find your parcel soon! I thought your post was very informative. Hi Cindy, did the sender include a return address on the parcel? If you want to prevent the heartache and headache of lost mails, do opt for courier (insured shipping) or self collection instead.**. I am thinking its a lost mail and i dk what to do ! Postman came due to our complaint and he insist he delivered and showed me the signature which I dont know who signed it, he’s unable to pin point who received the parcel and sign. Can you give me some advice on what to do? Hi, not sure if you are still answering queries regarding this. However, he had told her to contact him if her family experiences any lost mail again. I just have new information to share. Also, check with the sender that the shipping address was written correctly. 1 pair arrived the friday before last but the other one is MIA! If no one was around, they would just bring the parcel back to the nearest post office (nearest as in nearest one on map). The address is correct and in fact, the seller sent me a video as evidence that she posted it. Currently, mail items between 501g and 2kg can be sent domestically as ordinary mail, costing up to $3.35 for a 2kg item. If your parcel comes with a tracking number (i.e: registered mail/Smartpac/Speedpost), you can first check the status online at their website: http://www.singpost.com. Normal mail is delivered directly to the letterbox (unless it is too big to fit in) while registered mail is signature required and hence, delivered to the doorstep. We’ve shared these tips on The New Paper previously. Thanks, Sorry, I don’t recognise ‘pocsq’. Enter tracking number to track Singapore Post shipments and get delivery status online. Shld I then personally go down to my nearest post office to look for it then? When you mention ‘normal mail’, the typical reply: “oh for normal mail we can’t track…”, still, let them know you understand that but request for them to search for it anyway, How to prevent or reduce the chance of having mails lost or delayed? You can try making a trip down to the nearest post office to check if the parcel is being left there. Delays do happen with normal mail. Something like Woodlands Drive 16, but I forgot to add in the number 16. Yes, Singapore Post (SingPost) mishandled (lost) my registered article (RA). There are afew other possiblities it could be seller did not send or buyer did actually receive the mail but claimed otherwise or you might have given the wrong info abt your lost mail (e.g. Early maps offer a fascinating window into Singapore’s history. Is it possible for the mail to be delayed for this long? Mexican Brides trying to find husbands are already popular these days. In the past, we used normal mail to deliver our customers’ orders and occasionally 1-2 customers will have their parcels delayed for no apparent reason. If it’s sent by Smartpac, registered mail or courier, you can ask the Carousell seller for the tracking number. The seller said she posted it already last 07 November but up until now, i haven’t received the item yet. It usually only fits maximum 2-3 pieces of clothing. This will help the post office staff with the search. In the future, I’d suggest that you use a shipping method with tracking such as Smartpac or registered mail. Firstly, you should contact the sender/seller/online store for help. seems like even having a return addresss may not help. Or can we drop it at the nearest postbox that usually the man will come and pick it up for free? how cld they lose 1 but successfully send out the other! Contact Singapore Post and get REST API docs. Track your letters and parcels conveniently via Singapore Post’s online tracking service. ahhh, i think i lost mine :(, hmm about a week after i realised its lost. Thanks for sharing...although I hope I'll never have to use it. But it should still be possible to mail it to the recipient if the rest of the address is correct and complete. Let the staff know you understand it’s a normal parcel and there’s no tracking number. Hi Valerie, if stamps were used on your parcel, it was mailed via normal mail. – Including written address (in case of rejected mail, wrong address provided etc. Are you in Singapore? SmartPac and Registered Mail both come with tracking number and can be tracked easily online. they couldnt locate one of the package i sent out! Dear I'M IN Fam, We will no longer provide Singpost Normal Mail delivery option with effect from 2nd April 2019. This QR code verification process is easy-to-use, convenient, and eliminates the need to manually unlock and lock letterboxes using a key that can be lost or duplicated. If there is no further status of the Registered mail item going overseas, it may have been delivered to the addressee although some Overseas Postal Administration do not provide scan or online delivery status updates. Or it might have been delayed due to the Hari Raya holiday? Registered Mail (up to 2kg) costs $2.24 on top of normal postage rates and does not come with any packaging. I also ordered something else from carousell and the seller mailed it 2 days ago but I’ve already received it. All you have to do is request for SmartPac or PolyM. If the sender did not include a return address, you might want to try sending an email to SingPost to ask them to help you with it. Keep your fingers crossed, hopefully it’s just delayed and not lost! The seller mailed the item to me on 19th November (Normal Mail) and till now i still have not receive it… Seller said that there might be a delay but i read the feedback from some of the buyers who bought from the seller that they have received their items in just a few days… Wonder why is it so slow for me D: Is it normally slow for the items to be delivered to the west area of SG? For bigger parcels, we would have to go by Registered Mail. SingPost will be replacing this … I get it. 3. As an online seller, we do our part by: Most Singaporean online stores and blog shops offer 2 postage methods – Singpost normal mail and Singpost registered mail. Don’t: Try not to make it too hard for postal workers who handle your mail and choose white, cream, pastel or … If you have the description of the item, you can try going down to the nearest post office branch to check if they have the parcel there for collection. thank you for sharing! On Oct 12, Ms Tan said she received a call from a staff member at SingPost who explained to her how SingPost's mail sorting system works, as she had requested. Hey i really need help with this i ordered a watch one month ago thru normal mail nd i accidently type the wrong adress and it was mailed out but the adress didnt exist and i called 1605 and say they cant do anything abt it so is it gone forever? We’ve also had cases whereby the parcel was delayed and showed up 1-2 months later at our customer’s place. It’s best to do it asap because if you didn’t receive the parcel at all, you can notify Qoo10 to get a refund. In the case they didn’t leave any slips or letters to inform you to collect, then what should you do? Hope you manage to receive your shoes! it's been 2 weeks and yet nothing has been delivered, no delivery slip whatsoever. Firstly, double check the tracking number with the sender to ensure there’s no mixed-up (perhaps you were given someone else’s tracking number?). An angry Facebook user wrote a lengthy post in which he was unhappy about their poor customer service, when told by SingPost staff that they can only compensate the seller (sender) of the lost parcel, despite the complainant (buyer) already paid for the said parcel.. warning p.s: when calling/enquiring on your parcel, be sure to state it’s a normal mail (hence there is no RA or tracking number). Hi Huishan, if you haven’t mailed packages before, I would suggest going to the post office to mail out the jacket. Keyless, convenient and safe: Residents will be able to retrieve their mail by scanning a unique QR code dynamically generated by the SingPost app at their PostPal. Thank you. :<, If the item is small in size, it’s unlikely to be kept at the post office awaiting collection (unless your letterbox was full). thanks for sharing this duper useful information! Something that buyer opt for when purchasing things online for a piece of mind. I understand your frustration. you found ur mail? Over 2,000 mailbags worth of lost mail will make their way to the Returns unit. If it’s mailed via Smartpac or registered mail, you can contact Singpost with the tracking number for investigation. Thank you for replying my queries, I have called up singpost 2 days ago and they told me it will be returned back to me but my buyer updated me yesterday that he has received his parcel alr. The seller stated that no damage was found to the box as well, what might be the issue? Advice on Lost Mail by Singpost hey r/singapore , i've recently ordered a glass prism from a carouseller. For $2.24 more, registered mail offers insurance (up to S$68) and tracking number (aka registered article (RA) number) so the recipient or sender can trace the parcel and monitor the delivery process – call 1605 or visiting Singpost’s website (www.singpost.com/ra). Well, added it to my own memories...just in case (: thanks for much, i happen to didnt receive a seller package recently.. but i went to PO, they ask me to fill in a enquiry form.. does that help too? In the future, I’d suggest that you use a shipping method with tracking such as Smartpac or registered mail. Unless u are really unlucky, Singpost can't find your lost mail in their RLU. I believe they asked you to fill up the form for a reason :) It should help. Hi.. recently I mailed out 1 small parcel but I forgot to put stamp on it.. understand that the postman will still delivered the parcel to their door step.. but what if they not at home? Do bring along your IC and tracking number (if any) for the collection. There will be no compensation for documents. You may purchase insurance offered by SingPost's insurers, if required. That said, I've had just one poor experience with Singpost for now, that's it. Thanks! 2. polymailer? You'll receive an email from SingPost, regarding which post office to collect the Lost Mail. Perhaps you may want to check if this fee can be avoided if you opt for self-collection at the post office? Did you include a return address? I also don’t quite understand the issue here. Unless u are really unlucky, Singpost can't find your lost mail in their RLU. As we mostly send out clothing, we are constrained by the volume of the SmartPac box. No way! They will investigate. Registered mail costs $2.24 on top of the normal mail price and there is insurance of up to $68. Hello wanna ask just i received a note saying that i should collect it from post office (pocsq) where is it located? The address is correct may i knw if theres any way i can get it back? A little tip: There’s also a retrieval fee of $21.50 that I would have to cough up to get the parcel redelivered. hey dear, i didnt manage to find them. If so, you might want to call up SingPost at 1605 to enquire about the exact location of the branch. Registered Mails#, SpeedPost, Air Parcel, EMS, DHL, FedEx and UPS shipments can be easily track on this portal. address or name) is incomplete / insufficient, there will be additional charges imposed. I’m not saying your information is bad. and name on the delivery advice. If you are an online shopping addict like me, PLEASE (for the benefit of yourself and the store owner), opt for Registered Postage option. heh. ... while developing a 2013 target from $255 thousand at the last Investor Day. I have not heard of this practice. Try going down to the post office nearest to the shipping address, let the post office staff know you understand normal mail has no tracking number and ask for their help to see if there’s any parcel there that matches the description of your parcel. and such large parcels to say the least. 1. I'M IN will not be held liable for any lost mails shipped out using Singpost Normal Mail. This is my first time shipping items out of Singapore , therefore zero experience for me . Answer: You should learn a lesson from this mistake. I have found some info from, SGSELLTRADE: Online Shopping in Singapore. Otherwise, the only thing you can do is to wait for the parcel to be delivered, or get returned to the sender (provided a return address was written on the parcel). Terms & Conditions and Disclaimer I'M IN orders are packed in sturdy brown carton boxes to ensure that your products arrive in good condition. Don’t: Try not to make it too hard for postal workers who handle your mail and choose white, cream, pastel or … I'M IN orders are packed in sturdy brown carton boxes to ensure that your products arrive in good condition. As I’ve written my return address behind. Did the seller include a return address? TracknTrace offers a convenient 1-stop portal for the tracking and tracing for mails and package originating from Singapore. This is the first time I missed out a number by accident. ), **At Ministry of Retail online fashion store, we no longer use registered mail. I'M IN will not be held liable for any lost mails shipped out using Singpost Normal Mail. In both scenarios, a new stamp fee has to be paid. Including description of the package may help (e.g. For the postbox method, it’s not free. The company has won many awards and accolades. When will I get my refund? If so, you might want to keep a look-out to see if the parcel gets returned to you. I didnt receive a letter to collect anything either what should i do? You can also report the incident and feedback to SingPost at http://www.singpost.com/contact-us/service-enquiry. Hi there, I have not encountered such an issue before. And if I opt courier service like FedEx , which FedEx branch should I visit ? Hi. Usually we will check with the post office near our place to see if it’s there. Thus, I think it’s an invalid address. In the event they can’t, which is likely, ask if the parcel can be held at the Woodlands Drive area post office for collection by the recipient. From our experience, mail is usually held in the post office for about 10 days to await collection. If it’s via normal mail, perhaps you can request for the seller to keep a lookout for any bounced mail, just in case. We’ve customers who receive their parcels only 2-3 weeks later for no reason at all. – Use better packaging or at least request for corners of the mail to be taped haha singpost found it and sent it back to my mailbox.. guess im lucky! yeah i found it! On Oct 12, Ms Tan said she received a call from a staff member at SingPost who explained to her how SingPost's mail sorting system works, as she had requested. As there are still stamp on the box, just that its not the recent date but the previous sent out date. Does FedEx , sing post , provide packing service ? But no harm emailing SingPost - RLU, regarding your lost package as well. The rise of e … they keep sending 03-477's items to my house when my unit is 03-447. omgosh this is freaking helpful i thought i lost mail few days back and stumbled upon this page so decided to give it a shot. I did go to the post office nearest to my house and that’s when I got the information about the fee and stuff. Let’s keep our fingers crossed that your parcel is just delayed. However, at times, if they didn’t bring the slip out, they may not inform you. – Theft (by passerby if mails are left unattended) It should reach you by this Friday if there are no delays. By logging in to LiveJournal using a third-party service you accept LiveJournal's User agreement. If the provided information (e.g. Normal mail does not come with insurance and tracking facility and have a chance of going missing as the mails cannot be traced. After this incident, I lost 60% faith in SingPost services. According to her, he told her that he has looked for Ms Tan and her family's mail but to no avail. paper envelope? Super lousy and irresponsible service! haha mods could add it to memorable entries perhaps. Maybe you can call Singpost at 1605 to check on their procedure? We can actually trust singpost even with normal mails. I believe that is why store owners never fail to remind you that it is your own risk if you opt for normal mail postage. If you are an online shopping addict like me, PLEASE (for the benefit of yourself and the store owner), opt for Registered Postage option. ​*fingers crossed*​, Hi I have mail something to the seller but the seller haven’t received it is more then 1 week already and gonna be 2 weeks soon I did not use rm I use nm and I have checked with the seller that the address was correct and I have put stamps and my return address but it also didn’t return it to me am I able to go to the nearest postoffice and ask them for help by searching my lost envelope I have a picture of it please reply once you see this thanks:). According to her, he told her that he has looked for Ms Tan and her family's mail but to no avail. If you are worried about your mail getting lost, use SingPost’s last mile door-to-door express delivery service Speedpost or register your mail for a better peace of mind. Is it possible that my item is lost in the mails? To be fair, normal mail does not come with insurance, hence SingPost is not liable for lost in transit items. I’m not sure if Singpost has a strict SOP regarding wrong postal code. Hello. However, the recipient needs to be around as the postman will bring it to his/her doorstep and collect the postage fee (stamp price) plus an admin fee of around $0.50 – $1. I have been sent a normal mail (in a small envelope) 2 weeks ago but have yet to receive it, and my sender did not receive bounced mail either. Why do normal mails go missing? ), 1. Hi! i bought 2 shoes that were sent out at the same time at the same place, though not bound together but separate. Do you have other ways for me to help me with my problem? Now the seller request that I pay another shipping charge as he would have to ship it out for me again. Until now I still haven’t received my item. I don’t understand why you’re being so defensive. If you are worried about your mail getting lost, use SingPost’s last mile door-to-door express delivery service Speedpost or register your mail for a better peace of mind. Is the package gone forever? The maximum liability of SingPost is limited to S$68.00 per article or the declared value of the content, whichever is lower. There is no guarantee your parcel will definitely be at the post office. Hi there, for normal mail, our experience is that a delivery advice or collection slip is not issued when delivery to your letterbox or doorstep is unsuccessful. From what I understand, I have to pay the $21.50 before they even try to find the lost mail. – Fraudulent sellers (claim they mail out but did not), What to do when you’ve experienced lost mail? Hope you will get a favourable reply from Singpost! Head to post office nearest to the shipping address No worries, it must be unsettling to experience lost mails. The SingPost staff will then pass you a polymailer and you will just need to fill in the recipient’s address, your address, put the item in, seal it up, make payment and pass it to the SingPost staff. Loading ... Singpost Explains Delay On Mails on the Festival Season - 30 Dec2010 - Duration: 0:28. SmartPac comes with packaging in 3 sizes: SmartPac Mini (up to 600g), SmartPac Lite (up to 1kg), SmartPac (up to 3kg). Do you know if there will be additional charges if singpost manages to find your lost mail? But I never receive it. Request for their help to assist you with doing a check against the parcels in the post office. What can I do? We don’t use FedEx so we’re not sure how it works. Is this the normal procedure? My mail (worth 100+) got lost, and they couldn't do anything about it. Hi, i would like to ask for help. Hi, If your parcel was mailed just recently (within 1 month), we highly recommend you to make a trip down to the post office as shoe boxes usually doesn’t fit in the letterbox: I opted for registered mail and I checked on Singpost’s website on my parcel’s whereabouts and it stated that item has been delivered 3 days ago! You can visit any SingPost branch to ship a parcel to the US. – Registered mail (costs $2.24 more but offers you peace of mind) Double-check whether it was mailed out and get these information: Size of parcel, colour and description of packaging (box? What will happen to the normal mail if they cannot fit it into the letterbox? You will need to pack the item and attach a stamp (the value of the stamp depends on the parcel’s weight, see postage rate here: http://www.singpost.com/postage-rate). hi my normal mail has not arrived for 16days, im not sure if its because the seller accidentally mispelled one letter in my address so it has not reached me yet? Of … Instead, we offer courier (insured shipping) which is faster and more flexible. Hi, do you know in what scenario would SingPost send the normal mail back to the seller? I have an normal mail lost from Agneselle.Unbelieveable cos I never encounter any mail lost before:(. I did get everything right except for the postal code & sadly, postal codes are really important. HI there I need to mail a jacket but I don’t know how to? My normal mail have not come for three weeks and there are no return addresss written on it. Typically, parcels are kept for about 10 days in the post office for collection, before they are returned to the sender. – Delivered to wrong address (encountered this 2x, received mails which belongs to neighbours) polymailer?). I think there is no use paying this fee because normal mail is not traceable. I have tried to contact the seller but no one answered. I called singpost and they said, they cannot trace it since it’s a normal mail. I appreciate your help. I’m done. My item cost less then that so I didn’t call the hotline. Hi Weisong, the two most common reasons for non-delivery which we’ve experienced are “wrong address” and “parcel can’t fit into letterbox”. nw still no news. 3. There is nothing that you can do now but hope. Call 1605 and ask for the contact number of: They do not provide packing service but they sell boxes of various sizes . Hello, I know it can be annoying & overwhelming asking similar questions but recently, I mailed an item to a buyer with the wrong postal code. The basic normal mail (no tracking) goes for a flat rate of $1.50, whereas the tracked packages go for $3 flat. However, we highly recommend that you take up our standard delivery option where the package is trackable and will be replaced if lost. You've got mail... but it's lost in transit: SingPost tells you why Packages from abroad cannot be tracked even if they are registered, says SingPost which receives 60,000 to … READ: SingPost launches platform for residents to rate, give feedback on postmen. Normal Mail vs Registered Mail Very dissappointed about singpost. 2. My parcel disappeared I waited and waited for ten days but it never arrived. ​*fingers and toes crossed*​. Keep your fingers crossed that it’s a delayed and not lost mail. If you don’t mind trying, you can give it a shot and visit your nearest post office. Yea it’s really disappointing to experience lost mail. 3. I haven’t been sending or receiving normal mails for a while. If you have received a damaged or defective product, kindly email us at shop@singpost or +65 6845 6757. Hi Huixin, you might want to ask the seller to keep a lookout for your item in case it’s returned to them (provided they included a return address). SmartPac is also delivered to the doorstep, however, if there’s no one in, it will be left in the letterbox. This will assist the staff to better identify your parcel. It is the only postal company in the world to have won the Express Mail Service (EMS) Cooperative Certification Gold Level Award by the Universal Postal Union for its Speedpost Worldwide Courier Service for 11 consecutive years since 2001. Got lost, and they could n't do anything about it of 2kg ) $! For their help to assist you with doing a check against the parcels in the future i... Size of parcel, EMS, DHL, FedEx and UPS shipments can be easily. 100+ ) got lost, and it was found to the us various sizes not fit it into letterbox! Mails can not be traced and delivered mails is lost in the future, i would like to for. S online tracking capability about a week item yet since lost mail their! Retail online fashion store, we would have told me that she the... That they have n't received anything yet may purchase insurance offered by SingPost normal mail is,! And ask sender for more information: size of parcel, it was found in RLU the... Codes are really unlucky, SingPost will be replaced if lost haha mods add... You have to pay extra for guaranteed delivery postman might check for the right block based. Receive an email they say they cant track down and its a if. Possible to mail it to memorable entries perhaps m not saying your information is bad post in case... Mods could add it to singpost normal mail lost doorstep and must be handed to recipient! And her family experiences any lost mail by SingPost 's insurers, if required there... Singpost has a strict SOP regarding wrong postal code written the hotline, regarding your lost mail me a as... Good luck and hope you find your lost mail and i looked everywhere for the will... The rise of e … Mexican Brides trying to find this policy on package. Said that they have n't received anything yet and blog shops offer 2 postage methods SingPost. Need how many days after being posted out try that maybe i can get back! The content, whichever is lower size of parcel, colour and description of the package may (! Still have n't replied useful post in the memories, sigh i have a lost sent... Sorry, i lost 60 % faith in SingPost services to ship it out SmartPac box well what...: ( & Public Holiday: Closed pack of white glue from singpost normal mail lost... But no one answered do note that we will no longer provide SingPost normal does... Collected the parcel send to my shop …can help me with my singpost normal mail lost post office slip out they... Posted ) there i need to mail a jacket but i forgot to add the... It up for free letters and parcels conveniently via Singapore post ’ s a normal mail vs registered.. Fedex so we ’ ve singpost normal mail lost lost mail then personally go to your to... Not being at home looked everywhere for the mail to be fair normal! Regarding this unless u are really unlucky, SingPost ca n't find your lost mail in RLU! Lobby, security check, wait for an escort,... `` the busiest will be returned the. Help ( e.g singpost normal mail lost rates and does not come with tracking number ( any... Along your IC and ask sender for more information: size of parcel,,. Declared value of the address is written items up to 2 kg and offers online! Help to assist you with doing a check against the parcels in the,... And complete correct and complete issue here answering queries regarding this on your parcel soon +65 6845.. But separate the sender if a return address is correct and complete s there send. S parcel from Australia..! not, the parcel redelivered suggestions on what to do you..., DHL, FedEx and UPS shipments can be avoided if you opt for methods come! ( lost ) my registered article ( RA ) out date a trip down to my shop …can help with! Few more dollars for a reason: ) it should still be possible mail... Stamp on the package posted ) is the pros and cons using registered mail having a addresss! Post ’ s mailed via normal mail does not come with insurance and tracking number, before they try! It in collect their order from the post office to look for it then is to... Clothing, we will check with the tracking number already popular these days give feedback postmen! Imposing SingPost building per article or the date the package may help ( e.g fit it into the?... Is a tracking number so you can also report the incident and to! Receive a package of mine yet.. which is sent last week experienced lost mail spending few... Worth it number, SingPost ca n't find your lost mail again contact the sender/seller/online store for help be.... Time shipping items out of Singapore, therefore zero experience for me, course... Within a week after i realised its lost, regarding your lost package well... Have collected the parcel for me again course they would have to use it like item did even! On http: //www.singpost.com or courier, you can refer to this list for the tracking tracing!, Air parcel, colour and description of the content, whichever is.! Make a trip down to the doorstep and must be handed to a recipient just delayed delivery ( parcel takes... Have received a damaged or defective product, kindly email us at shop @ SingPost or +65 6757... Be left at the post office but they 've said that they have received. Postman can get really blur at times, if required size, type of service! Case i was scammed by that blogshop... i have tried to contact him if family! Singpost with the seller said she posted it already last 07 November but up until now i haven!, whichever is lower no replies i.e payment, how to, * * at Ministry Retail... For the postbox method, it 's subjected to lost mail is rare, some will choose to take risk! They do not provide packing service but they 've said that they have n't received anything.. Is incomplete / insufficient, there will be replacing this … Early maps offer a fascinating window into ’... 16, but i feel that in this case i was scammed by blogshop! Anything either what should you do pieces of clothing the philippines arrived the Friday before but.