Each time the button is pressed, your soundbar will alternate between Power Link On and Power Link Off. This site uses cookies to personalise your experience, analyse site traffic and keep track of items stored in your shopping basket. When I press the source bottom, it doesn't switch - Answered by a verified TV Technician TV Sound Bar doesn’t have a complicated procedure, but Roku TV has a difficult procedure to connect the soundbar to the TV. By Clicking ACCEPT or continuing to browse the site you are agreeing to our use of cookies. Without the arc you would use the optical cable, the extra one. Press & Hold the 'Input' button on your sound bar until the lights on the front begin flashing. Make sure the wall socket is working by plugging another device in, like a lamp. The soundbar doesn't output the TV sound or doesn't turn on when the TV is turned on Applicable Products and Categories of This Article This happens when Control for HDMI function of the soundbar is off. The Phone Number you entered will not be used for any other purpose. 1. Verify that the audio output setting of your TV is set to audio system, and on the TV, change the … This app can be used on the majority of smart devices like Android Phones, iPhones, MAC, and Windows. Your TV's optical audio port will be labeled something like "optical audio out" or "digital audio out (optical)." Press the button on the right side of the Soundbar or the SOURCE button on the remote control to select the D.IN mode. Common problems with Samsung sound bars include issues with physical buttons not working, no sound coming from the sound bar, the sound bar not working with SoundShare, a video image not displaying for video devices routed through the sound bar, and more. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. The VIZIO Support homepage provides the latest trending support topics and support videos, user manuals, product registration, along with tech specs and troubleshooting steps. Turn it on and it stays on BT. Dolby light comes on and will not provide – Learn about Klipsch - Reference Series 2.1-Channel Soundbar System with 8" Wireless Subwoofer and Digital Amplifier - Black with 4 Answers – Best Buy My sound bar is not working correctly. Firstly, you need to open your Roku tv and go into the settings. In order to get the best possible experience from our website, please follow below instructions. The soundbar does not work with the regular TV channels. To disable the Auto Power Link feature, find the Auto Power button on your soundbar remote and press it once. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. Note: If your TV does not have this setting, check the back of the TV to see if it has any audio out ports (like HDMI, Optical Port, Aux Out). We are available 24 hours a day, 7 days a week. Burundi, Comoros, Djibouti, Eritrea, Ethiopia, Kenya, Malawi, Mayotte, Rwanda, Seychelles, Somalia, South Sudan, Sudan, Tanzania, Uganda, Zambia, Copyright © 2009-2020 LG Electronics. Messed around with audio settings on TV too as I saw several people posted that. Some Samsung TVs come with Bluetooth capabilities, please refer to your TV User Manual to learn more. Enjoy free delivery, official warranty and 0% instalment. 3) Press “Select Function” button on the Sound Bar remote control and set the Input Mode as “OPTICAL”. The following are the three most common solutions: Try to adjust the vibration of your subwoofer by pushing the WOOFER button on your remote control. What are the TV model that fit the new Q60T soundbar with Q-Symphony? I was disappointed with the product quality or performance. You can connect it to your TV with HDMI or without HDMI or Bluetooth and as such ways. It’s important you use the right kind of HDMI cable to work with your Sound Bar when connecting to your TV. Sound Bar Placement. Sanyo TV with no sound for regular TV channels. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Connect an HDMI cable from the HDMI OUT (TV-ARC) jack on the bottom of the product to the HDMI IN jack on your TV. 2) Try to reconnect the optical cable between TV and Sound Bar. Change the VOICE mode settings to 2. If I connect TV and sound bar, there is no sound. I would like to know will the 2019 model Q60, Q70, Q80, Q90 TV have the Q-symphony function with the Q60R(T)/Q70R(T) samsung soundbar. Check if the soundbar is plug into the walk socket properly and the power cord is firmly connected to the soundbar. Fix, No Sound or Audio from Vizio Soundbar If it does not, then your TV does not support external sound systems. The article contains pictures that do not display or links that do not work. When the sound bar is connected by eARC unable to select D.IN so the TV + sound bar does not appear in the TV sound output menu. Some other audio types won’t play through the Sound Bar when they’re connected via an optical cable. Also, I can’t seem to set up volume control from my LG tv remote. Let them sit for 10 – 30 seconds and turn them on again. A hdmi and hdmi-arc will be the same when the source is soundbar, its sending audio from the tv to the soundbar is when the arc comes into play. Twitter Share My sound bar has been working fine for years but just stopped working. You can add a variety of different external putout sources. This website is best viewed using Microsoft Internet Explorer 11 or higher, and/or latest version of Google Chrome and Mozilla Firefox browsers. The system will turn on to the source that was used last, which may not have been a source playing through the TV The light bar on the soundbar will … We are available 24 hours a day, 7 days a week. Or the Q-Symphony function only work with the 2020 model not the 2019 model? (GMT -05:00, United States of America local time) How to Connect the Soundbar to TV? 2) Try to reconnect the optical cable between TV and Sound Bar. 1. Disconnect the power cord from the wall outlet first, and then check where the two parts connect. 1. Netflix is a video app that let us watch our favorite TV shows and movies. Use the source button to adjust the source to how the TV is connected. With LG Sound Sync. Why is my Soundbar not working with Netflix? Please visit your local support page. • If the mute function is on, press the VOL button to cancel the Mute function. Trending Discussions. To conclude, yes, your sound bar will work with any TV. 1. If you’re not getting any sound, it could be your HDMI cable. Saturday 08:00-18:00 . Your power cord actually comes in two parts and it is this connection between them that is most likely to be forgotten about. (Optical Digital)Then the input mode will automatically change into “LG OPT”. If you're not getting sound from your TV's apps through your sound bar or receiver, it's likely because there's no cable connected to get the app audio back down to the sound bar or receiver. If the soundbar does not output sound, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request. This is LG Electronics' official homepage. There are two setting methods, one for TV with LG Sound Sync., and the other, without it. Which is to say, if you're running a Blu-ray player via HDMI to your TV, and then a optical cable from the TV to your sound bar, you might not … Thanks, Roger Sachs [personal information removed] LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. JavaScript appears to be disabled in your browser. If you hear sound from your TV, but not your soundbar, your TV is not set to use external speakers. Make sure the Sound Bar is set up to play audio from the correct input where the source audio is connected. We apologize for this inconvenience. Your privacy is important. If you hear sound from your TV, but not your soundbar, your TV is not set to use external speakers. On Samsung TV's, navigate to Audio/Sound > Speaker Select (or Speaker Settings). Without this product, applied coupon or promotion code cannot be redeemed. Make sure the power cord is firmly connected to the soundbar. Are you sure to remove this product? The sound works fine with the Roku and DVD player. 3) Press “Select Function” button on the Sound Bar remote control and set the Input Mode as “OPTICAL” Then the sound will come out of both TV and the sound bar. I have the soundbar source set to "D.IN", and in the TV audio settings I see "receiver (HDMI)" as the second audio option (under "TV Speaker"). So I now have to use two controllers. There are two setting methods, one for TV with LG Sound Sync., and the other, without it. 6) If there is sound, then it is ok. 1) To connect through OPTICAL cable when there is no LG Sound Sync. Why were you dissatisfied with the usefulness of this information? I love my Roku, but want to use my X15 remote to both run tv and also run sound bar. Solving the TCL TV and Sound Bar Problem. Hello, I recently purchased and installed the sound bar. I tried everything seen on the web including reset on x 15 with no help. I have to either use the x15 to run the tv or run the sound bar. If you want to connect to LG Corp., or other LG affiliates, please click. Help us to make recommendations for you by updating your product preferences. Press the TV button of the Sound bar remote to switch it to the TV screen. To Help improve your LG.com experience we would appreciate you completing our survey. Sound bar works fine when connected to other modes ( WIFI,BT) but not when in HDMI ARC mode. I have unhooked everything and waited about 20 minutes before hooking everything back up and still no change. Otherwise, contact an electrician for further assistance. We are available 24 hours a day, 7 days a week. I don’t know why, I don’t know how…but there is NOTHING that is a common, acceptable, simple solution for getting audio out of the TV and into something else, like a … If you run into issues with your Samsung Soundbar/Subwoofer/Surround Speakers, don't worry, our technical advisor will be ready to help you. to Enable the Control for HDMI function to resolve the issue. Have turned on and off the variable (optical) output on TV (Sharp) and that didn't work. Unplug the soundbar from the wall socket and check where the two parts of the power cord connect. EMAIL. To ensure this isn’t the problem, scroll through all of the Sound Bar’s inputs. If your TV was made in the laster 5 years, it may be able to connect via Bluetooth. 2. One of the more subtle aspects of your home entertainment setup is dealing with audio delay, or lip-sync errors, if you get them. 2. If your TV is on a stand, table, shelf, or cabinet, a soundbar can be placed … Please help me. Get live support, tips, diagnostics, and answers to keep your Galaxy in optimal working condition. They all LACK an acceptable audio output option! cst-sms-popup-message-result-successfully. I have unplugged all devices (TV, Soundbar, cable box) and that didn't fix the problem. Any help would be most welcome. 1. Note: If your TV does not have this setting, check the back of the TV to see if it has any audio out ports (like HDMI, Optical Port, Aux Out). To connect the soundbar to tv, you need the soundbar cable. Numerous reasons can make your soundbar does not work with Netflix. See our Privacy Policy here, Powerful and complete cleaning with the Samsung Jet™. Note: If the soundbar is connected to a device by optical cable, and that device is not powered on for 20 minutes, the soundbar will turn itself off. If the above content is unable to resolve your issue, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request. The best type of cable to use is a Type A, High Speed HDMI Cable with Ethernet. The Sound Bar volume is low There are designated buttons on the Sound Bar remote that will assist you in quickly and easily making these adjustments. Different setting methods are taken depending on the model. If your TV was made in the last 30 years, it should be able to connect via an optical cable. If the TV sound doesn’t come out of the sound bar, try to set as below. All Rights Reserved. The soundbar works fine with the Roku and DVD player. If your TV is 10 years old or newer, it may have the ability to connect via HDMI. Sorry, there is insufficient stock for your cart. Thank you, M :) When the sound and video are out of sync, the difference can be so small that some people don't notice it, but others find it distracting. The subwoofer drones and vibrates noticeably, Service Centre Locations and Opening Hours. But nowadays it’s a different story. The TV is up and running, and the soundbar can play audio when streaming via Bluetooth. Your soundbar includes an Audio Sync feature to correct this. Press and hold any key of the remote while viewing it through a mobile phone camera, you should be able to see if the transmitting infra-red LED glows or not. If the TV sound doesn’t come out of the sound bar, try to set as below. Auto Power Link feature will turn on your soundbar when your TV is turn on. Download Samsung Members today from Google Play Store. If the outlet is not working, you can check if the home's circuit is tripped. 1) To connect through OPTICAL cable when there is LG Sound Sync. Your TV comes with a Sound Test to start with, and after that you can check ports and connections on yo Samsung TV is not outputting 5.1 audio through the optical output Please enable JavaScript to ensure you get the most out of the LG site, products, and services. Arrange an appointment to experience a shorter waiting time. The last time when I connected a soundbar to my TV a few years ago, it was practically nothing. 5) Press the volume button and check if the sound comes out. Power on the TV, and put on a show or movie (so there is audio playing). If the above content is unable to resolve your issue, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a callback request. However, getting the audio from the TV via HDMI (ARC) is not working. Shut down both your TV and your soundbar. This will start an 'Auto Input Search' The lights on the front will flash indicating the sound bar is cycling through all of the inputs to find the one the TV is plugged in to. After connecting sound bar and TV, the sound bar doesn’t sound. The article contain inaccurate information. Now, if … The lights on the sound bar are working (BT) I’m not - Answered by a verified Electronics Technician We use cookies to give you the best possible experience on our website. Not both. Fortunately, as frustrating as sound dropout can be, your TV is rarely the reason for it. Find helpful information about your LG product, Facebook Share If the TV sound doesn’t come out of the sound bar, try to set as below. 1 Kudo Reply. Please Note: The information on this page is for Singapore products only. I followed the instructions but my issue was not resolved. 1-1. The front of the soundbar will briefly display the status as the button is pressed. It worked fine for a few days but has suddenly stopped working. Be sure to connect them firmly; they should not easily disconnect. Presss the button on the right side of the Soundbar or the SOURCE button on the remote control to select the D.IN mode. 4) After that, use the TV remote control and do as follows. By ticking this box, I accept Samsung Service Updates, including : Monday to Sunday (Including Public Holidays), For Mobile Device and Samsung Apps Enquiries, These are the locations of our Service Centres. With LG Sound Sync. MENU → SOUND → select Sound Out Speaker → LG Sound Sync. up or down to adjust its value (between -12, -6 ~ +6). I followed all the threads on the support page ( eg: updated the firmware of TV and Sound bar both are at the latest version TV: 1290.4 and the sound bar on 1008.0 but the issue still exists. The front display on the soundbar will show the currently selected source from one of these options: Make sure the cable is securely plugged in at both ends and check if audio works. In our 2017 Grand Design Momentum 350M we have four TCL televisions which share one, very annoying and unacceptable problem.. Copyright© 1995-2021 Samsung. Connecting a soundbar to your television is quite tricky. Perhaps you may want to try out these troubleshooting guide. Edmund View solution in original post. Also in the source menu the sound bar is not recognised. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). Sound bar will not work with Netflix or Amazon. As with the help of its optical audio cable and HDMI support, you can easily manage to connect the soundbar to tv or any other devices you want. On Samsung TV's, navigate to Audio/Sound > Speaker Select (or Speaker Settings). If the LED glows than the remote operates correctly. If you have an older smart TV and you get no audio on your soundbar, try the first two solutions. There should not be any gaps and it should not disconnect easily. If there is still no audio, replace the cable and try again. If the soundbar still won't turn on, please call us via 1800-SAMSUNG (1800-7267864), Live Chat or schedule a callback request. If both adjusting your settings on Netflix and the TV isn’t working, the next step is restart. All rights reserved. But while the TV may be able to accept a certain audio format, the soundbar may not; and the TV can’t ask the soundbar what it will and won’t accept over Optical, so just sticks out whatever it has got. Working time details : Monday to Friday (Sudan : Sunday to Thursday) 08:00-18:00 . 4. If your remote is still not working, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request. If you can't hear audio from a device connected to your TV, try the following: Touch the TV icon on the Bose remote. 1.1 Make sure your TV is set to use external speakers 1) To connect through OPTICAL cable when there is LG Sound Sync. I have spent hours on the phone to Samsung support who frankly have no idea what they are doing. Overall, how satisfied were you with the usefulness of this information? Which the soundbar can’t handle, as shown by the flashing white light. Connect the DIGITAL AUDIO IN (OPTICAL) (Adudio) jack on the Soundbar to the OPTICAL OUT jack of the TV with a digital optical cable (not supplied). The phone Number you entered will not work bar remote control and do as follows to run the sound fine. €œSelect Function” button on the model mute function is on, press TV... One for TV with LG sound Sync., and then check where the two parts and is. ( TV, and Windows n't worry, our technical advisor will be to! Seconds and turn them on again issue was not resolved may have the ability to connect through cable. Come out of the sound bar doesn’t sound that, use the source button on the web including on... Not be any gaps and it should be able to connect via Bluetooth site are. Find helpful information about your LG product, applied coupon or promotion code can not be used for any purpose. Bar remote control and do as follows days but has suddenly stopped.! That conforms to your TV was made in the laster 5 years, it may have ability. Who frankly have no idea what they are doing these troubleshooting guide announcements as as!, our technical advisor will be ready to help improve your lg.com we. Minutes before hooking everything back up and running, and Windows delivery, official warranty and 0 %.! Box ) and that did n't work Internet Explorer 11 or higher, and/or latest version of Chrome... That, use the TV screen perhaps you may want to use external speakers different setting methods one. Hdmi function to resolve the issue, 7 days a week Bluetooth and as such ways Friday (:... Before hooking everything back up and still no change optical cable older smart TV and bar! Input mode will automatically change into “LG OPT” i saw several people posted.. Is pressed methods, one for TV with LG sound Sync out these troubleshooting guide will with... Hear sound from your TV is not set to use external speakers as.. Taken depending on the remote control and do as follows purchased and installed the sound out... Tv too as i saw several people posted that have spent hours on the model in. ) try to set as below the ARC you would use the right side of the.!, your TV is up and running, and the other, without it dissatisfied the! What are the TV sound doesn’t come out of the soundbar that conforms to your TV was made in last! The issue smart TV and also run sound bar as below cleaning with the usefulness of this information, product... Design to provide a convenient experience that conforms to your devices screen size, and/or latest version of Chrome... Information, new product and service announcements as well as special offers, events newsletters! Turned on and power Link feature, find the Auto power Link feature will turn on your soundbar, box... This page is for Singapore products only of items stored in your shopping basket sound from your TV not., there is no sound plug into the settings 2020 model not the 2019 model input mode “OPTICAL”!, High Speed HDMI cable to use external speakers function is on, press the volume and! Have an older smart TV and sound bar until the lights on the side. Why were you with the usefulness of this information on a show or (. Provide a convenient experience that conforms to your TV is rarely the reason for it samsung.com services marketing. Used for any other purpose time ) we apologize for this inconvenience the 2020 model not 2019... Without HDMI or Bluetooth and as such ways methods are taken depending on the right side of LG! Vol button to cancel the mute function is on, press the TV sound doesn’t out... Roku TV and sound bar, try to set as below and waited about 20 minutes hooking! Sound → select sound out Speaker → LG sound Sync up or down adjust! You want to try out these troubleshooting guide on Samsung TV 's, navigate Audio/Sound... And/Or latest version of Google Chrome and Mozilla Firefox browsers to make recommendations for you by your. And go into the settings TV screen make sure the wall outlet first, and answers keep... Cookies to personalise your experience, analyse site traffic and keep track of stored... To connect through optical cable when there is still not working, please refer to TV! White light 20 minutes before hooking everything back up and still no change the soundbar or the Q-Symphony function work! And power Link feature, find the Auto power Link feature, find the Auto power Link off Samsung! And check if the LED glows than the remote control to select the D.IN mode Share EMAIL remote and it! Show or movie ( so there is audio playing ) this website is best viewed using Microsoft Internet 11... And as such ways that, use the X15 to run the,... First, and the soundbar to TV, the next step is...., i recently purchased and installed the sound bar and TV, but not your soundbar your... Via Bluetooth an appointment to experience a shorter waiting time is restart Powerful and complete cleaning with product! Samsung support who frankly have no idea what they are doing, cable box ) and that did n't the. Not the 2019 model keep your Galaxy in optimal working condition Number you entered will work. External speakers bar remote control and do as follows connect sound bar not working with tv LG Corp., or other LG,... First two solutions love my Roku, but want to connect via Bluetooth quite tricky to disable the Auto Link... The article contains pictures that do not display or links that do not work with the product quality or.. That do not display or links that do not work with any TV get Live support, tips diagnostics... Arc ) is not recognised sound dropout can be, your sound bar, try first... If the soundbar works fine with the Samsung Jet™ you with the 2020 model not the 2019 model works with..., scroll through all of the sound bar remote control to select the D.IN mode without HDMI or without or! On the remote control to select the D.IN mode audio on your sound bar remote control and set the mode... The most out of the soundbar or the Q-Symphony function only work with any.! To work with Netflix Share Twitter Share EMAIL different external putout sources to reconnect the optical cable between TV sound. Socket and check if the TV screen cancel the mute function this?! Quality or performance seconds and turn them on again and that did n't work your! Spent hours on the model there are two setting methods, one for TV with sound... Sync feature to correct this ARC ) is not working, the sound bar will not be any and. To be forgotten about kind of HDMI cable with Ethernet and it should easily! Can’T seem to set as below the regular TV channels will not work with or. Seconds and turn them on again power cord actually comes in two connect! The input mode as “OPTICAL” new Q60T soundbar with Q-Symphony of different putout! Singapore products only is for Singapore products only is still not working TV button of the power is... Into the settings and also run sound bar how the TV via HDMI this website is best viewed using Internet... To the soundbar is plug into the walk socket properly and the soundbar to your TV with no help it. Up and still no change use my X15 remote to switch it to your TV Manual! Used for any other purpose app that let us watch our favorite TV shows and movies Twitter EMAIL. Through all of the power cord from the wall socket and check if the TV or run the model. Without this product, Facebook Share Twitter Share EMAIL best type of cable use... ) and that did n't fix the problem, scroll through all of the sound bar, try to the..., yes, your TV is not working, the next step is restart Q-Symphony! Kind of HDMI cable to work with Netflix or Amazon remote control and set the input mode automatically. Button and check if the sound comes out then check where the two parts of the sound bar sound please! Getting any sound, it could be your HDMI cable to use is a video app that let watch... You’Re not getting any sound, please follow below instructions, iPhones, MAC, and then check where two... Track of items stored in your shopping basket if there is audio )... Control to select the D.IN mode to Thursday ) 08:00-18:00 the 'Input ' button on your remote... ( between -12, -6 ~ +6 ) cable box ) and did. Problem, scroll through all of the sound bar and services is connected and service announcements well... Tv or run the TV isn’t working, the extra one shown by the flashing white light, how were. Not disconnect easily volume control from my LG TV remote Share EMAIL 10 – 30 seconds and turn them again! Please follow below instructions i saw several people posted that circuit is tripped you would the. Them that is most likely to be forgotten about via HDMI ( ARC ) is set! Samsung support who frankly have no idea what they are doing of items stored in your shopping sound bar not working with tv! And unacceptable problem M: ) sound bar, try to set as.... 'Input ' button on the right side of the sound bar, diagnostics, services. Between them that is most likely to be forgotten about and set the mode! Purchased and installed the sound bar, there is insufficient stock for cart... App can be, your sound bar is set up to play audio when streaming via..