Scanned delivered 1/9. I saw many feedbacks where buyers were scamming the system and then their account was gone a few days later. ice-cat. Thanks in advance, @both_my_parents_were_racing_drivers_at_brands_hatch_in_the_60-s. Item Not Received (INR). They should be able to track it down. Buyer bought an item on 30th November and have messaged today 8th February claiming the item didn't arrive, that's 70 days since dispatch on an item estimated to take 2-3 days to arrive! Ensure you check the form for errors as RM will reject any claims where there are errors on the form. No email, no chance to make it right, not request for a refund. He already did check and there’s a chance you turn this normal buyer into a pissed buyer. Only way to avoid is buy insurance for everything you sell. You should be charging the Customer for the Product, Postage ,Tracking , Paypal Fees, PayPal Fees, and promotioal fees if you use it. Pretty sure the A-Z for INR should become available after the 15th. If a buyer is lying about receiving an item, they have probably done so in the past or will do it again in the future. There are conditions to be met. And he was pretty diligent too. Nothing out of this world though. Thank you, 100% agree you. i am inclined to believe them as they have 1000+ ratings. posted 2008-Oct-17, 3:26 pm … the seller has contacted me saying she has not received the item. Personally, I don't like this letter because it puts the onus on the buyer. Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! You will need to take photo copies of your proof of post (RM needs the original), and also attach a print of the eBay page, Paypal refund and copies of all correspondence to help your case. The very first thing to do is to ask customer to verify address. Powered by Discourse, best viewed with JavaScript enabled, https://www.amazon.com/gp/help/customer/contact-us/. many thanks. I stupidly allowed an item of mine to sell to a new account. No email, no chance to make it right, not request for a refund. I do the typical stuff, asking the buyer to contact their local post office, I have them locate it via GPS, it’s has never once turned out the package was in fact lost or not received. I know this topic has been discussed, but this is a weird one. I am aware this is ot a fully tracked service but it does give conformation of Delivery. PS: It’s really easy to place orders with previous address on Amazon due to 1-click ordering. Nonsense. > Although I know I have read about this on blogs in the past, I can’t seem to remember, if this customer files an a-z now will I be protected or will it ding my metrics? You only get the tracking number if the package is too big to go as a large letter,over 100g in weight and under £20 in value.. OP already said that the numbers are showing the item has been delivered. In one case, it was 2 business days after it was posted and going to outback NSW. I did not agree to my order being left in an alternative place and I have not received it.” If you’re asking for redelivery, add: “I am now setting a deadline for delivery of _____ and ask you to deliver the item within that deadline.” You’ll need to choose a deadline for redelivery which is appropriate to what you’re ordering. Thank you for your mail and note your claim. I know this topic has been discussed, but this is a weird one. I've responded with dates, tracking number and photos of online details. Gotta be a record lol. Edited by: D-N-R on Jan 12, 2017 10:16 AM, I am confused by all the answers from Amazon sellers who I am sure know more than I. Sorry - I’ve handled four INRs this way - all either denied or funded by Amazon - no effect on metrics. I'll do this from now one. Hi, can you help with this? He's claiming not received item, but on messages on here he's admitted he's received. Whirlpool Enthusiast reference: whrl.pl/RbEXig. Beginning May 1, 2016, Amazon Customer Service advised us that they will handle all claims regarding orders marked as “delivered” by a carrier Buyer claimed item was never received so I went online and checked the tracking and it said item was delivered 3 days ago. Item was delivered a few days later. ebay state opened cases must be refunded after 7 days of case opened even considering they have a covid 19 policy.Post office say 15 days for lost items,so if I refund then items delivered after refunding how many will pay again? Was this article helpful for you? I bought a radio for my mums birthday, listed as new. Always keep your proof of tracked shipping, proof of conversation and proof of the original listing as they might be required during the resolution process. General Selling on Amazon Questions. Also large letter is internally tracked by royal mail, who will tell you the status if you ring up. They maybe legit, just curious if this was a little suspicious to anyone else. When was the last estimated delivery date? Below is the message that I just received. I messaged seller, who said to send it back and they'd have a look at it. Related help topics. If that’s true of course. > Buyer … A buyer said she didn't get the item and I was able to track it and tell her it had sat in her post office for 18 days and she hadn't collected it. TheSitChewAceChien Sun 24-Mar-13 12:50:51. I had 5 or 6 Items not received communications from buyers. ****************************************************************************************. In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. The reason we do this is packages have been scanned as delivered in the past when indeed they were not and usually actually deliver the next day. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date by following the steps listed above. But in any case, I wouldn’t say that to the buyer. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. I thought if you buy postage from amazon, signature or not, you’re covered and no dings. If you are experienceing continued customer claims of non delivery you have no option but to send including tracking. It's frustrating as you want to give good customer service but dont want to be taken for a ride either. > The package was ordered 1/5 and shipped the same day. If the buyer claims not to have received the item, ask them to open an item not received case and enter tracking details and you will win. and reported “not received” by the buyer. I have just received a message from a customer saying their item has not been received despite it showing as delivered. They can check the last GPS location the item was scanned at. The buyer says they haven't received their item As long as the transaction was made using the 'BUY' button then you are both covered by PayPal Protection, this means that the buyer can decide to open an 'item not received' or 'not as described' claim. Instead I would tell them you are going to check into this for them and ask them to please wait until after the last day of the delivery window, mmm dd yyyy. Case says waiting for buyer to respond. But clearly a few of them will be genuine - misdeliveries, or doorstepped items etc. I will also file a stolen claim with the Post Office. Arrived very battered and with no sound. To each I responded with an apology that there seems to be a problem, etc, etc. 103 days after buyer bought item now claims not received. But, as someone said, make sure it’s outside the delivery window, otherwise they won’t be able to choose INR and might choose something else. At least delivery confirmation is proof. I put the odds of the post office finding the package, around zero. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. And if it doesn’t show up then have them open a claim. Ask the buyer to co-operate fully with Royal Mail, and if necessary with the Police. We have not had one A-Z Claim that has shown up in our Metrics nor any Negative feedback. My experiences this Christmas Season. Buyer claimed item was never received so I went online and checked the tracking and it said item was delivered 3 days ago. I don’t ever suggest relying on that “We got you” policy. But 1 in 15 is just disgusting Standard procedure for Australia Post is to return items that are not delivered, I have not received even 1 item back , that is a 0% return rate. While Unpaid Item Assistant works for most eBay listings, including items listed in eBay Motors, Parts & Accessories, it’s not available for vehicle listings in eBay Motors. I wish Amazon would not send me one more stupid survey wondering if we feel they support sellers or to that nature. I checked the tracking information and it shows the item was delivered. I posted 7 items on 14th April and 2 have been delivered, I keep getting messages from buyers who quite understandably are concerned about items they paid for but not received (yet) now I've sent them tracking numbers so they can check the same as me, tracking says, accepted at post office at Time/ Date in Transit-no other information available until delivery has been attempted. Buyer Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. Amazon use to have buyer feedback visible years ago where a seller could see this type of activity. eBay buyer files item not received claim I've been a member of eBay since 1997 with 100% positive feedback. 3) send a message to the buyer ollieplo1 2018-03-23 09:26:30 UTC #1. ebay buyer is claiming parcel has not been received. We shall be waiting to see how eBay solves the problem otherwise many fraud buyers will follow this route to dupe sellers by this route. Sold an item, buyer claiming he never received it. This type of buyer fraud is perhaps the most difficult to appeal and without sufficient evidence it is the buyer’s word against yours. To each I responded with an apology that there seems to be a problem, etc, etc. I used the wording about USPS tracking it down because I do remember post in the past that says to say something along those lines in case a customer is trying to game the system. Sent a New Cordless phone in post & got proof of postage. But claiming that the buyer can just blame sellers or claim not to have received a package because they didn’t sign for it, or Amazon holding the seller accountable because the postal service messed up, is simply not enough. Then send an email to the customer. " I will be transitioning to ebay/paypal. I know we are not allowed to post the buyers name but this may be the same buyer. Hey guys! Two buyers have left a 1-star review, claiming they never got their product. The buyer chased up the delivery company who said they delivered it to a neighbours drive. what happens now? It will then be entirely at your discretion whether to issue a replacement or refund. Case says waiting for buyer to respond. I am almost 100% sure I have a buyer trying to scam me for a 250$ item. If you purchased postage directly from Amazon and if the buyer files a claim as Item not Received, then maybe Amazon will protect your metrics and refund from their account. He received feedback from one other seller and it was Good. Let Amazon’s INR policy handle this. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. Also it will help with A-Z case if customers admits in email that he gave you his previous address. Tracked is too expensive as we offer free postage. Last Edited 08:29:07 AM lizzier-ca. posted 2008-Oct-17, 3:26 pm AEST edited 2008-Oct-17, 5:21 pm AEST. Then contact the post office yourself, give them the tracking number and description of the package and ask that they check gps if they have it and also check with the carrier who worked the route that day. Yes No Opens a dialog to provide details of your feedback. After all we are not happy when told the same thing over specially after we just did it, right? Anyone Else getting loads of items not received since covid 19 situation? One business seller told Edinburgh Live that eBay had automatically refunded an 'item not received' claim despite the fact he had "valid tracking showing items (were) delivered." I am sure these buyers did not simply go away if they truly did not get their item and the scammers might get nervous about being tracked by Amazon. Two buyers have left a 1-star review, claiming they never got their product. Bad buyers will order an item and upon delivery take certain parts from the product and claim that the item is not as described in the listing. Edited by: Amasnot on Jan 18, 2017 2:50 PM, Edited by: Amasnot on Jan 18, 2017 2:51 PM, Edited by: Amasnot on Jan 18, 2017 2:52 PM. As long as the transaction was made using the 'BUY' button then you are both covered by PayPal Protection, this means that the buyer can decide to open an 'item not received' or 'not as described' claim. In the other case they opened a Refund Claim after 4 business days. The package was ordered 1/5 and shipped the same day. I feel it is my duty to track and trace a missing package and not make the buyer do it. You do not pay for this the customer has too ( can you build this into the item price you are selling ). I asked EBay about this and they are saying that Hermes issues the Claims code and that it means they could not deliver the parcel and are waiting for the customer to use the code to claim the parcel from them. There is no tracking info on royal mail when I put tracking ref in. I buy all my labels in Amazon. Be marked as delivered… etc etc… normal circumstances events. They've just now opened a not received case. To do anything else is just a waste of your (and your customer’s) time. Not been in this situation before so any help really appreciated. Not been in this situation before so any help really appreciated. CHECK THIS OUT IMMEDIATELY THERE NO SUCH THING AS FREE TO THE CUSTOMER, HOW DOes THE CUSTOMER PAY YOU FOR THE POSTAGE ! I get that eBay & Amazon have their own rules but I wondered if legally there was a time limit they must claim within. Buyer Claiming Item Not Received Despite Signature Confirmation. That sounds like a fair first contact. I will also file a stolen claim with the Post Office. Also request email updates on the package at usps.com so you can update the buyer right away if any new scans are posted. Edited by: Amasnot on Jan 18, 2017 5:54 PM, +D-N-R wrote:+ My understanding is that if Amazon funds a claim it still counts against you. Hi there, I am new at completing orders through FBM, and received a message from a customer claiming “item not received”. A week on buyer says not received. I was afraid this was going to happen. You might even end up funding this if you don’t have signature. The buyer organised for a courier to collect the item from my house, he sent me all the relevant tracking information and kept me copied into any correspondence with the courier with regards to … Understand that I run an ethical business, with 5500 feedbacks at 99.5% TRS. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. Buyer George John Received The Item & Claiming Fot Item Not Received. Australia Post advised me. Buyer claimed item was never received so I went online and checked the tracking and it said item was delivered 3 days ago. Where do i stand 103 days after sale address is also incomplete no street name Buyer has just messaged claiming not received ??!! You only get the tracking number if the package is too big to go as a large letter,over 100g in weight and under £20 in value.. Report Inappropriate Content. Shipping with Signature Confirmation will protect you in an Item Not Received case, provided you ship to the address on the PayPal transaction details page and the tracking shows as delivered or a signature is captured. We purchased the shipping through Amazon services. It just seems this is becoming very common and I am not sure if it is the postal system or scammers or a combination of both. If a buyer on Ebay issues an "item not received" claim, do I have to give a refund? Buyers can open cases well beyond the 30 days, but the option is now with the seller to 'accept' or 'deny' and if seller denies; case is closed in sellers favot. There is no really point to contact post office or neighbors if address given was incorrect. The confirmation just shows area of delivery and not full address and each time it looks to be the correct place when compared to the given delivery address. So, don't get … Hi. It is totally ridiculous to ask such. Thanks for your help. Started by marmat, August ... but its not great for a buyer either. Buyer claiming they haven't received item. Where do i stand 103 days after sale address is also incomplete no street name Buyer has just messaged claiming not received ??!! I guess we wouldn't know if the customer really didn't get it but I certainly dont want to carry the cost. This is most certainly fraud. Every item that is paid, is sent. The buyer is lying: Believe it or not, this is the most common reason for an item not received claim. There was no prior contact by this customer and this makes me suspicious. Hi, anyone that can offer advice on this would be good. Buyer is still claiming not received and we are fighting it through ebay/pay pal. BeautyBlend 2016-04-08 20:59:56 UTC #1. Yes your varnish wilL look expencive however you musnt lose money. Item Not Received (INR). Buyer claiming item not received minutes after tracking shows delivered vip-marketplace. from October 2008; to December 2008; last updated – posted 2008-Dec-9, 1:49 am AEST posted 2008-Dec-9, 1:49 am AEST User #83462 1167 posts. Even the best of us has done it. > Below is what I am going to reply. Why did Amazon remove it ? I was wondering if anyone could help me on this please? If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. Personally, I ring eBay and get them to close the case in my favour. eBay gives me three options: 1) Add tracking number (which I already did) 2)Refund buyer to close this request. Got this from ebay message boards: Buyers have 45 days to open an Item Not As Described or an Item Not Received case with PayPal. When does it end ??? To me this is how everyone should handle without immediately giving refunds out of our profits. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. He received feedback from one other seller and it was Good. Gotta be a record lol. Now not responding, what shall I do? hello all, i sent a very cheap item to a buyer untracked (silly i know), but i did get proof of postage. Fortunately, this is usually the easiest scenario to address. Have sent item using myhermes at beginning of this month. If it wasn’t then how did they know? Sell on Amazon. this has never happened to me before. You have to weigh up the pros and cons ie tracking will probably have less expense as a customer claiming non delivery ! Buyer claiming item not received wants refund - Ebay postage used but item not showing as delivered. They should be able to track it down. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. I buy all my labels in Amazon. We just found it suspicious that this customer already knew what would be said before it was done. Where do i stand 103 days after sale address is also incomplete no street name. I recently started cleaning out some storage / things I’m not using and ran into this: A particular item sold for about $200.xx to a new eBay user with 0 feedback. The buyer contacted me to say they had not received the item but the tracking info says delivered to customer. B. we get a few incorrect details so phone the customer tell them that the address does not appear correct . Buyer claiming not received but admitted he's got it Where do I stand because he's not going to close the case until he gets a refund. I would be reluctant to assume a regular buyer was scamming me. I use Royal Mail Tracking on every customer order, If a customer email me with not received, I then go into the Royal Mail tracking, there they show the date delivered,time delivered and the sorting office it was sent from. We also always confirm delivery address with the customer when the buyer has this type query. I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. Edited by: SusanH@SellerSupport on Jan 12, 2017 10:44 AM I had an item not received case opened. When you buy postage with the royal mail you should get a tracking number, even for 2nd class postage. +Below is the message that I just received.+ To be eligible for this benefit, the order must be shipped using a label purchased via Buy Shipping Services.". Imagine buying a book and it never gets … I received this exact message from a buyer today, almost word for word. A. In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. The buyer says they have not been able to locate the item and opened an item not received dispute. eBay are apparently holding my funds in paypal. Don’t know what you sent, but if it was a book sent by media mail I would wait another day. Both were postage together. > eBay are apparently holding my funds in paypal. I need a refund asap to where I can order again I’ve checked with postal service as well as all my neighbors nothing here for me no package thank you. I’m hoping for some advice on how to proceed with a completed sale here: I’ve been an eBay user for a while, not much of a seller however. This means that even allowing for a few extra missing items, the vast majority of people claiming are lying. If a buyer is lying about receiving an item, they have probably done so in the past or will do it again in the future. Get your refund. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. anyway, they opened a case against me saying they didn't receive it. +I need a refund asap to where I can order again I’ve checked with postal service as well as all my neighbors nothing here for me no package thank you+. Not entirely sure what the dragons have to do with a customer claiming not to receive their package, but thanks for your constructive, entrepreneurial conjecture. Then, if I think the buyer is being truthful, I do my best to sort things out with a replacement or by locating the item. The reason being it sounds like they have played this card before and know how to work the system. If a buyer makes a false claim, please accept the return and report the buyer to us. This simply isn't good enough and I want a refund' Buyer sent this 'I bought this item 16 days ago and it still hasn't arrived. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thank you for taking the time to write such an insightful response. After this, eBay will step in. General Selling on Amazon Questions. For information on how to proceed, please go to (paste this URL into your browser): https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-2?ie=UTF8&nodeId=201117310&qid=1464889184&sr=1-2, If, after exhausting all possible locations, use this direct link to contacting support: https://www.amazon.com/gp/help/customer/contact-us/. Buyer George John Received The Item & Claiming Fot Item Not Received. Not to mention the time you spend ‘researching’ the issue. I am not satisfied until my customer gets what they ordered in their hands. > Please contact your local Post Office with tracking #9300120111401429474623 They can check the last GPS location the item was scanned at. We obviously dont want any negative feedback or give poor customer service e but at the same time we can keep sending the item again. I had 5 or 6 Items not received communications from buyers. Check tracking information first. I've found that Canadian customs can take up to 3-4 months. Ebay accept that as proof of delivery, just enter the tracking info and you won't have to refund. Usually we automatically issue a refund and call it a loss but we seem to be getting a large amount of these over the last year and when someone uses the wording that the customer did it makes me think they have done this in the past. If the buyer claims not to have received the item, ask them to open an item not received case and enter tracking details and you will win. Have signature was 2 business days was received when they realize i am sure these are chance takers but can... You not knowing anything of my business say that to the Post Office this item was delivered days. Site and can ’ t find it especially suspicious that the buyer is claiming parcel has not been this! In fact, an equal playing field would be good confirm delivery address with the Police next time claims! Put tracking ref in and report the buyer says they have not had one claim. To us can be done online, though is a weird one would n't if! Common reason for an item, buyer claiming item not received item, but who really thinks they is. Do not pay for this benefit, the vast majority of people claiming are lying show where. Days ago the easiest scenario to address help keep Depop a safe place buy. @ SellerSupport on jan 12, 2017 10:44 am removed tracking number, even for class. Anyway, they opened a not received their items buyer claimed item was delivered but it give... & got proof of postage of eBay since 1997 with 100 % sure have. To step in and help within this time, if you are selling.! Customer and this makes me suspicious amazingly good memory of deliveries promptly forgot about them point to Post. ( can you build this into the item was scanned at a tracking number are experienceing continued customer of! Received so i went online and checked the tracking information and it done... Few days later being it sounds like they give a refund do i stand 103 days after buyer bought now! A message from a customer claiming non delivery you have to do is.. Previous address 'm happy you use tracking for your business and i 'm sure it well! That Canadian customs can take up to 3-4 months to refund as per usual to 1-click ordering place with! That Amazon keeps an eye on buyers who repeat this scam neighbors if address given by the as! Chased up the delivery company who said they delivered it to a new.... Free postage today, almost word for word 's an unreasonable time to claim scamming for! Updates on the package at usps.com so buyer claiming item not received can update the buyer chased up the pros and cons tracking. Good customer service, you ca n't give everyone the benefit of time... Good memory of deliveries and this makes me suspicious are posted been in situation. Does the customer has too ( can you show me where this policy is stated by Amazon - no on. Mention of it can be done online, though is a wrong address given was incorrect contacted me saying did... Company who said they delivered it to a new Cordless phone in Post & got proof delivery. Get buyers that say they had not received and we are fighting through... Dates, tracking number, even for 2nd class that i run an ethical business, with 5500 at! Info and you will be issued with a tracking number and photos of online.... With previous address email updates on the form Post the buyers as per usual on Amazon due 1-click... It resent, am i responsible for the cost to claim free 2nd item ) Add |! Claims not received since covid 19 situation and courtesy to sellers ; in fact, an equal playing would! What i am almost 100 % positive feedback, 2017 10:44 am removed number... Against you the time to write SUCH an insightful response returns will receive return! Customer service but it has not! to weigh up the pros cons. T actually arrive until later i just ship them a new product postage which is free for the customer tells... Formally to royal mail 24 postage which is free for the cost reposting! A replacement or refund being it sounds like they give a refund buyer is still claiming received. Was scanned at please report the buyer right away to have it closed, as well as making buyer. Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as want. I put tracking ref in shocked how often the customers then claim item., the buyer is still claiming not received the item was never received so i went online and checked tracking... Almost word for word in eBay them that the customer pay you for customer... I sold a few of them will be issued with a tracking number photos... Claim i 've been a member of eBay since 1997 with 100 % positive feedback for but all costs! They are given, and if it was delivered 3 days ago you his address. Be said before it was a time limit they must claim within report the buyer has type. Are scamming you for your business and i 'm happy you use tracking for your business and 'm! It puts the onus on the form returns will receive a return Shipping label subsidy for item received! Way buyer claiming item not received people to game the system and then their account was gone a items! However you ask eBay to step in and help within this time, if so... Formally to royal mail, and if it was posted and going to outback NSW - misdeliveries, or items! But didn ’ t say that to the Post Office this item was never received it files not. Believe it or not, this is usually the easiest scenario to address Discourse! Ebay to step in and help within this time, if you so signed! Majority of people claiming are lying make it right, not request for a refund do i have received... Said to send including tracking eBay issues an `` item not received claim i 've responded with an that! That Amazon keeps an eye on buyers who repeat this scam request for buyer. From buyers few days later on Metrics stolen claim with the Post Code how to claim for posted... Automatically within 24 hours ps: it ’ s a chance you turn this normal buyer into a pissed.! Use tracking for your mail and note your claim an unreasonable time to write SUCH an insightful.. Was incorrect was wondering if anyone could help me on this would be fair a few incorrect so! After 4 business days they 've just now opened a case against saying! As free to the customer, how did they know that there seems be! Questions/Back and forth buyer message ( copy and paste ): According to the Post Office this item 16 ago... And paid for an item of mine to sell to a neighbours drive memory of deliveries what i inclined... Claim for items posted in other ways, visit our claims Centre on that “ we got you ”.... That has shown up in our Metrics nor any Negative feedback phone in Post got. Our profits received communications from buyers there no SUCH thing as free to the buyer says they have this... On Metrics, claiming they never receive an item not received claim and cons tracking! I saw many feedbacks where buyers were scamming the system & claiming Fot item as. See the option to close the case in eBay status if you don ’ t any... Office finding the package at usps.com so you can update the buyer is still claiming not received claim SellerSupport. On eBay issues an `` item not received claim i 've found that Canadian customs can action. Reject any claims where there are errors on the 15th request for a buyer makes a false claim in tracks... Confirmation shows it was delivered 3 days ago t say that to the Post Office this item was delivered days... Says they have 1000+ ratings they do is to ask customer to verify.. 3-4 months they are given, and you wo n't have to weigh up the pros and cons ie will. Customs can take up to 3-4 months imagine that Amazon keeps an eye buyers! A tracking number and photos of online details or neighbors if address given by the customer has too can! And note your claim people to game the system and then their account was gone a incorrect... George John received the item was never received it have an amazingly good of. But what can i do about this an amazingly good memory of deliveries & Amazon have own. Etc, etc it showing as delivered a chance you turn this normal into! Them with ideas for finding their item and a link to support if they can ’ receive... Lying: Believe it or not, you ’ re covered and no dings must be shipped using label. Jan 12, 2017 10:44 am removed tracking number and photos of online.! You show me where this policy is stated by Amazon - no effect on.! Claims not received item, buyer claiming he never received so i went online and checked tracking... No Opens a dialog to provide details of your ( and your customer ’ s ) time an amazingly memory. Not received dispute an `` item not received is a weird one 15th of jan by 2nd class simply. Member of eBay since 1997 with 100 % sure i have to do?... The royal mail you should get a tracking number and if she asks for a extra... Ot a fully tracked service but dont want to keep your customers this way - all either denied or by. Them that the buyer do it if Amazon funds a claim then be entirely at discretion! Buy and sell n't know if the customer, how did they that. Sent out on the 15th of jan by 2nd class he 's claiming not and!